Remote Garage Door is a business based in Newcastle upon Tyne, and remote-controlled garage doors are all we work on. We install new electric doors, add motors to existing ones, replace remotes and fix faults. Below is an honest account of how we work and what dealing with us looks like.
Why we focus on remote-controlled doors
Most of the problems people have with a garage door come down to control. It might be a lost handset, a door that stops short or an opener nobody can identify. It might be a manual door that has become a nuisance on a wet evening.
Concentrating on this kind of door keeps our advice practical. A remote, a receiver, a motor and a door all have to work together, and a fault in one can look like a fault in another. A door that won't respond to the remote may have a flat battery, a failed receiver or no power at all. We work through those in order, so you don't pay for a part you don't need.
We start with how you use the door
Our first question is what you want from the garage, and we work back to the right job from there. Sometimes that does mean a complete new electric door. Often it means a motor on the door you already own, or the right remote for your opener.
If your door only needs a repair or a new handset, we will say so. There is no sense in talking you into a new door when the old one has years left in it. It works the other way too, and if a door is badly rusted we will tell you a motor is poor value, since an opener can't fix a failing door. You can read how we weigh this up in our guide on making an existing door electric.
What we look at before we recommend anything
Good advice depends on the details, and most of them are quick to check. These are the things we want to know before we suggest a door or a motor.
- The size of the opening, with the headroom and side room around it.
- The length of the drive, and any slope up to the garage.
- How well the door moves by hand, if you already have one.
- Where the power is, and how close it sits to the motor position.
- What is above or beside the garage, such as a bedroom.
- How you use the space, including if you park inside or store things overhead.
Each of these changes the answer. A short drive points away from a door that swings out, and a bedroom above points towards a quieter motor. If the garage shares a wall with the house, insulation starts to earn its cost. Our guide to door types shows how those choices play out.
How a job runs
Most jobs follow the same plain steps, and you will know what is happening at each one.
- You use the form to send your postcode, a note about the job and any photos or model numbers you have.
- We check the details, including the door, the opening, the power supply and anything else that affects the price.
- We send a written quote with clear pricing for the work and the parts, and you decide in your own time.
- Once you are happy to go ahead, we install the door or motor, test the safety features and pair your remotes.
How we quote
We put quotes in writing, so you can see what you are paying for and compare it fairly. The quote sets out the work and the parts, and it confirms the scope and timing for your job. If you need your old door taken away as part of our electric garage door installation work, tell us and we will show that clearly as well.
The figures on our price guide are typical UK guide ranges and not our price list. They are there to help you budget and to give you a sense of what is reasonable. Only a written quote sets the price for your garage. Any guarantee that applies to your job will also be set out in that quote, so you won't have to guess.
How we leave things at handover
A garage door is a heavy moving machine, so we don't treat the job as finished when the motor first runs. We test the force settings and obstacle detection before we hand over. These matter as much as the remote does, and BS EN 13241 covers them for domestic doors.
We also pair your remotes and show you how the manual release works. It's a good idea for everyone who uses the garage to see this, as a power cut is a bad time to learn it for the first time. After we leave, the most useful thing to know is what to leave alone. Springs and cables are dangerous and not for DIY. If something doesn't look right, stop using the door and tell us what you have seen.
Where we work and how to reach us
We work across Tyne and Wear, Northumberland and County Durham, from our base in Newcastle upon Tyne. Back lanes, coastal homes and rural outbuildings all raise different questions, and our areas page explains how location affects the advice we give.
You can reach us through the quote form or by email at info@remotegaragedoor.co.uk. You don't need to know the right terms. A short note on what the door is doing, with your postcode and the label on the motor, is plenty to get started.
If you would like our view on your garage, the quote form at the top of this page is the best place to begin. Tell us what you have and what you would like to change, and add a photo if it's easy to take one. We will look at the details and come back with honest advice and a written quote.